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Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Mobile Platform Specialist / Product Owner. This role can be based out of any of our offices located in Mississauga, ON; Halifax, NS; Calgary, AB.
Job Summary
We are seeking a Mobile Platform Specialist / Product Owner to support the ongoing development, optimization and operation of our customer-facing mobile applications.
This role sits at the intersection of product, technology, customer experience and business operations, helping translate business and customer needs into high-quality mobile experiences.
The successful candidate will work across multiple retail banners operating on a shared mobile platform and will partner closely with Engineering, UX/UI, Marketing, Loyalty, Analytics, Operations and other business stakeholders.
This is a hands-on product role requiring someone who can move comfortably between strategic priorities and day-to-day delivery - from defining requirements and prioritizing the backlog to supporting releases, analyzing customer feedback and identifying opportunities to continuously improve the mobile experience.
Key Responsibilities
Product & Platform Ownership
- Support product ownership across customer-facing mobile applications operating on a shared mobile platform.
- Maintain, refine and prioritize the product backlog based on customer needs, business priorities, technical requirements and platform strategy.
- Translate business requirements and customer needs into clear user stories, acceptance criteria and functional requirements.
- Participate in Agile ceremonies including backlog refinement, sprint planning, reviews and retrospectives.
- Partner with Product, Engineering and UX/UI teams to evaluate solutions and make informed scope and prioritization decisions.
- Identify opportunities to leverage shared platform capabilities while supporting banner-specific business requirements.
Mobile Delivery & Release Management
- Coordinate with Engineering, QA and business stakeholders throughout the mobile development and release lifecycle.
- Support feature validation, regression testing, release readiness and post-release monitoring.
- Identify, investigate and help prioritize production defects, usability issues and performance concerns.
- Coordinate issue resolution across technical and business teams and communicate impacts and status to stakeholders.
- Support iOS and Android application releases and ensure adherence to relevant App Store and Google Play requirements and best practices.
Customer Experience & Analytics
- Use analytics, customer feedback, app ratings/reviews and performance data to identify opportunities for improvement.
- Define and monitor KPIs associated with mobile features, engagement, adoption, stability and customer experience.
- Identify trends and translate insights into actionable recommendations and backlog opportunities.
- Partner with analytics teams to improve measurement and understanding of customer journeys within the mobile experience.
- Support experimentation, testing and continuous optimization of mobile experiences.
App Store & Customer Feedback Management
- Support the ongoing management and optimization of App Store and Google Play listings.
- Coordinate release notes, store metadata, screenshots, promotional content and other store assets with appropriate stakeholders.
- Monitor app ratings, reviews and customer sentiment to identify recurring issues and opportunities.
- Ensure customer feedback is appropriately categorized, communicated and incorporated into product decisions.
- Support initiatives designed to improve app discoverability, adoption and engagement.
Cross-Functional Collaboration
- Act as a key connection point between business stakeholders and mobile technology teams.
- Partner with Engineering, UX/UI, Marketing, Loyalty, Analytics, Customer Care, Operations and other teams to deliver mobile initiatives.
- Facilitate conversations between technical and non-technical stakeholders and communicate requirements, dependencies, risks and decisions clearly.
- Coordinate requirements and priorities across multiple retail banners and stakeholder groups.
- Present recommendations, product updates and insights to stakeholders and leadership as required.
Vendor & Partner Management
- Work with external technology and service partners supporting the mobile ecosystem.
- Help define vendor requirements, workflows, deliverables and success measures.
- Monitor vendor performance and service value.
- Support vendor evaluations and provide recommendations based on capability, performance, cost and business value.
Product Strategy & Continuous Improvement
- Conduct competitive and market research to identify emerging mobile retail capabilities, customer expectations and industry trends.
- Identify opportunities to improve engagement, retention, loyalty and the overall mobile shopping experience.
- Evaluate new technologies and capabilities that could enhance the mobile platform.
- Contribute to roadmap planning and longer-term mobile platform strategy.
- Champion a customer-first approach while balancing business value, technical feasibility and platform sustainability.
Qualifications
Experience
- 3+ years of experience in mobile product ownership, digital product management, business analysis, platform management or a related role.
- Experience working with customer-facing digital products, preferably mobile applications.
- Experience working in an Agile product development environment.
- Experience collaborating with software engineering, QA, UX/UI and business teams.
- Retail, grocery, e-commerce, loyalty or other high-volume consumer digital experience is considered an asset.
Technical & Product Knowledge
- Strong understanding of mobile application development and product delivery concepts.
- Familiarity with iOS and Android application ecosystems and release processes.
- Understanding of APIs, SDKs, authentication, analytics, deep linking and other common mobile platform capabilities.
- Experience with Jira or similar Agile/product management tools.
- Familiarity with mobile analytics and customer-experience measurement platforms.
- Understanding of App Store and Google Play publishing and optimization practices.
Direct software development experience is not required, but the successful candidate should be comfortable working with technical teams and discussing mobile architecture, dependencies, defects and implementation considerations.
Skills & Competencies
- Strong product ownership and requirements-management skills.
- Customer-focused and data-informed approach to decision-making.
- Excellent written and verbal communication.
- Ability to translate between business and technical audiences.
- Strong analytical and problem-solving skills.
- Ability to manage competing priorities across multiple stakeholders.
- Comfortable working in a fast-paced environment with evolving priorities.
- Strong attention to detail while maintaining awareness of broader product and platform objectives.
- Collaborative working style with the ability to influence without direct authority.
- Curiosity about emerging mobile technology, retail experiences and customer behaviour.
What Success Looks Like
The successful candidate will help ensure that our mobile applications are stable, intuitive, measurable and continuously improving. They will become a trusted partner across business and technology teams, understand both customer and banner needs, and help turn those needs into scalable mobile capabilities.
Most importantly, they will help evolve the mobile platform from a collection of features into a connected digital experience that supports customers throughout their shopping journey.
Who we are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
