About the Position:
Maintenance Associates report to the Regional Manager or Property Manager and contribute to the successful operations of our apartment complexes and to the overall success of Hazelview Properties. This role is primarily responsible for the general, preventative and repair maintenance of a single complex of buildings as well as, apartment units and grounds. This role responds to emergency situations during and after hours to resolve immediate safety concerns. In addition, this role supports a variety of maintenance activities including: minor carpentry, electrical, plumbing and painting to ensure service and support is provided to residents, including regular monthly suite painting.
Key Responsibilities:
Customer Service
- Ensure that a superior level of co-operation, service and support is provided to residents
- Promptly respond to resident issues and service requests
Operations
- Perform general and specialized maintenance and repairs to site properties and surrounding properties under the direction of the Regional Manager or Property Manager
- Complete assigned service requests for both in-suite (interior and exterior) and common area issues in a timely manner
- Complete in-suite turnover activities and paint units on a monthly basis alongside day-to-day maintenance, including light and heavy maintenance.
- Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, basic electrical repairs, and safe use and maintenance of tools
- Inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required
- Take initiative to correct deficiencies as necessary by maintaining clean and garbage free lobbies, hallways, and properties, replacement of light bulbs, plumbing, electrical etc.
- Maintain cleanliness and organization of all electrical, mechanical and work areas (including supply and storage areas)
- Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
- Comply with health & safety procedures, ensuring the use of required safety equipment, and identifying unsafe practices and conditions while maintaining a clean and safe working environment
- Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution
- Maintain regular and timely documentation of maintenance activities
- Responsible for painting units monthly alongside day-to-day maintenance.
- Capable of using property technology (e.g., SuiteSpot, EliseAI) to document work and suite conditions.
- Support the team by covering colleagues’ responsibilities during vacations or absences, as needed.
- Respond to after-hours emergencies when on call
- May be required to work with contractors and monitor work progress
- All other duties within the scope of the job, as requested by management
Job Requirements:
Education and Experience:
- Completion of High School or general education degree (GED)
- 2+ years of maintenance or related experience
- Flexibility to work on-call on a rotating schedule (evenings & weekends) is required
- Proficient with use of basic handheld and electrical tools
- Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
- Certification/license from one of the trade professions a definite asset
- Must be familiar with the community rules and regulations
- Exposure to multi-residential or other related industry asset class considered an asset
- WHMIS certified would be an asset
- Knowledge of mechanical and HVAC systems would be an asset
Qualifications:
- A commitment to "Best in Class" Customer Service
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment when assessing difficult situations
- Strong problem-solving skills
- Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
- A professional demeanor with strong communication skills
- Ability to speak other languages is considered an asset.
- Actively championing diversity, equity and inclusion to create an environment of belonging
Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.
Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability
About the Company:
We create value for people and places
At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live - places that go beyond housing to offer real value and a true sense of belonging.
Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.
We’re more than just property managers - we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.
Our Core Values:
- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun
