As a Guest Services Agent, you will be the first and last point of contact for our guests - playing a pivotal role in shaping their overall experience. Whether you're greeting a family on vacation, checking in a business traveler, or assisting someone with a personal request, your warm hospitality and attention to detail will set the tone for their stay.
This is a fast-paced, highly interactive position where your energy, communication skills, and problem-solving abilities will shine. We’re looking for someone with a genuine passion for hospitality and a desire to create memorable guest experiences. As a Guest Services Agent you will:
• Create Memorable First Impressions – Greet every guest with genuine warmth and enthusiasm, whether in person or over the phone. Your positive energy and friendly demeanor will set the tone for a welcoming experience from the moment they arrive.
• Leave a Lasting Impact – During check-out, engage guests in conversation about their stay. Show authentic care and attentiveness - encouraging feedback and ensuring any concerns are addressed. Your goal is to make every guest feel heard, valued, and appreciated.
• Be a Go-To Problem Solver – Whether it's assisting with luggage, providing directions, recommending local dining spots, or resolving unexpected issues like a maintenance concern, your resourcefulness and willingness to help will make a lasting impression. No request is too small when it comes to guest satisfaction.
• Demonstrate Accuracy & Accountability – Process payments, manage calls, handle guest messages, and perform various front desk tasks with precision and efficiency. You are a trusted point of contact, and your attention to detail ensures smooth operations.
• Promote Safety & Security – Follow all established hotel safety and security protocols. Be proactive in identifying potential issues, and notify management when necessary to help maintain a safe environment for guests and team members alike.
Job Requirements
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Prior hotel front desk experience required
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Proficiency in Marriott front office systems an asset
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Strong customer service and interpersonal skills
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Excellent verbal and written communication in English
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Accurate cash handling and payment processing
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Ability to multitask in a fast-paced environment
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Flexible availability, including weekends and holidays
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High school diploma or equivalent required
Additional Job Duties
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Check guests in and out efficiently and accurately while following all brand and property standards
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Maintain complete knowledge of hotel features, amenities, services, and local area information to assist guests
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Answer and manage phone calls promptly and professionally, transferring calls and taking accurate messages
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Handle guest requests, reservations, wake-up calls, and other inquiries with urgency and care
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Keep the front desk area clean, organized, and stocked with necessary materials
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Collaborate with housekeeping and maintenance teams to meet guest needs quickly and efficiently
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Uphold privacy and security standards for guests and their personal information
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Report any safety concerns or incidents to management promptly
- Other duties as required
If you’re enthusiastic about hospitality, love making people feel welcome, and thrive in a dynamic team environment - this is the role for you! Apply today and become a key part of our guests' memorable hotel experience.
