As a Gas Heating Service Technician you will complete jobs requested by our customers and solve their issues through diagnostic troubleshooting, doing routine maintenance on their existing systems and installing new equipment. Your goal will be to provide excellent customer service, ensuring the systems you are working on are safe and operating properly as well as completing your work in a timely and effective manner. Your success is dependent on the quality of work you complete, and the satisfaction of our customers needs.
What We Offer:
Work Environment – Safety training and all equipment provided
Flexible Work Model – Structured rotational schedule, home after each shift
Competitive Compensation – Including an annual bonus plan, pension plan, and Sign-On Bonus
Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Paid Vacation – Plus an annual option to purchase additional vacation, too
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities:
Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues. Responsible for responding to customers’ needs within established guidelines
Diagnose and solve complex system problems by completing steps required during inspection including checking gas flow, thermostats, heat flow, and insulation
Analyze existing processes and make recommendations to improve them using best practices and previous experience
Provide consultative services within defined area. Participate in projects and may lead a stream of work within a project. Mitigates risk by identifying potential threats
Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely
Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers
Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members
Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc
Understand the requirements of the job and work independently with a minimal degree of supervision. Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example
Your Skills:
Strong written and verbal communication skills are required, with a customer service focus
Ability to install and service various types of heating equipment
Ability to work in a fast-paced environment with strict deadlines
Your Experience:
A valid Gas Technician license is required. Dual licensing (Oil and Gas) is an asset
Knowledge of wiring, plumbing and some air conditioning is required
2-4 years of experience is preferred
The expected salary range for this position is $61,993 - $77,492. Placement within range will be based on relevant experience, qualifications, and skills.
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
Job Requirements - Work Experience
Operations
Job Requirements - Education
Diploma / Certification
