Jobs in Halifax

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Within 25 km of Halifax

Added 1 month ago
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WH
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AE - Brand Ambassador (Sales Associate)
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Halifax, NS
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Halifax, NS
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Field Service Operations Manager - Construction & Forestry
Brandt Group of Companies
Bedford, NS
Added 5 months ago
Heavy Equipment Technician - Shop - Afternoon Shift
Brandt Group of Companies
Bedford, NS
Added 3 months ago
Sales Manager
Brandt Group of Companies
Bedford, NS

Brandt Group of Companies

Field Service Operations Manager - Construction & Forestry

Bedford, NS, B4B 1H3, Canada

Full-time

Within 25 km of Halifax · About 11.7 km from the city centre

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Job details

Job type: Full-time
Experience: 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
Posted: Jun 1, 2026

Original job description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
Technician efficiency.
Billing accuracy and timeliness.
Work in Progress (WIP) management.
Warranty reimbursement.
Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
Other duties as assigned.

What We Look For

6-10 years’ experience as a Service Manager for a heavy equipment dealer.
Strong customer focus.
Clear understanding of how to audit in compliance with company policies and procedures.
Ability to develop business plans with a focus on providing superior customer service.
Ability to lead branch service managers in the benefits of following a structured business plan.
Proficient in Microsoft Office applications.
Relevant post-secondary education considered an asset.

What We Offer

Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
Continuous Learning: through on-the-job training and educational opportunities.
Advancement opportunities within a growing company that values initiative and teamwork.
Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you.  It’s as simple as that. 

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More about this job

Responsibilities

The Field Service Operations Manager will collaborate with service managers to establish strategic plans for improving sales, margins, and operational efficiency. They are responsible for conducting audits, implementing Lean and 5S principles, and ensuring compliance with company policies and customer satisfaction metrics.

Requirements

Candidates must have 6-10 years of experience as a Service Manager for a heavy equipment dealer. Strong leadership skills, proficiency in Microsoft Office, and the ability to develop and execute business plans are required.

Skills

Service management
Heavy equipment
Strategic planning
Performance management
Auditing
5S methodology
Lean principles
Workflow optimization
Customer service
Microsoft Office
Business planning
WIP management
Warranty reimbursement
Team leadership

Benefits

Competitive compensation
On-the-job training
Educational opportunities
Health insurance
Dental insurance
Pension program
RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Heavy Equipment
Operations Management
Strategic Planning
Performance Improvement
WIP Management
Warranty Reimbursement
Auditing
5S
Lean
Workflow Optimization
Customer Satisfaction
Microsoft Office
Business Planning
Construction
Forestry
Dealer Operations

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