Full-time jobs in Halifax, Nova Scotia

Find full-time jobs in Halifax, Nova Scotia and nearby towns within 25 km. Read the full details and apply.

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Within 25 km of Halifax

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Dadavan Systems

Client Relations/Customer Support Representative

Halifax, NS, Canada

Full-time

Within 25 km of Halifax · About 0.5 km from the city centre

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Job details

Job type: Full-time
Apply by: Apr 11, 2027
Posted: Oct 13, 2026

Original job description

Dadavan creates software for Indigenous communities across Canada to preserve information about education, health, and culture. We are looking for someone to join our team in providing the best customer support and enjoys making sure our clients remain happy.

About the Job

Customer satisfaction is your goal – whether that means helping them with a support question, showing them a new feature or simply checking in to see if they have any questions. You’ll be responsible for liaising with clients and providing customer support via phone and email for all our software applications.

About You

Experience building and maintain positive relationships with client accounts, checking in proactively and spotting opportunities to help.
You are comfortable on the phone, on a zoom call, or writing emails - solid English communication skills – spoken and written.
Demonstrate strong organizational skills and exceptional attention to detail and accuracy.
Logical, analytical thinking and a genuine enjoyment of problem solving.
Experience with debugging, triaging, and escalating issues.
You work well as part of a team but also can work independently and manage your tasks to meet deadlines.
A strong customer service mindset: patient, empathetic, and committed to making customers feel heard.
Comfortable learning new software quickly and becoming a product expert.
We are a team of multi-taskers! When deadlines are around the corner we all pitch in and help wherever help is needed.

About Dadavan

For the past twenty-five years, our team of thinkers and doers have been crafting purpose-built software to meet the unique needs of Indigenous communities and organizations across Canada. Our team loves what we do. We believe that a great work environment, and a collaborative process, inspires us to create high-quality software. We enjoy a flexible work environment including reasonable working hours, competitive salaries, ample vacation, summer hours, and more.

How to Apply

Introduce yourself to us! Send us a letter and resume showing us how great you are to jenny@dadavan.com. We look forward to hearing from you.

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More about this job

Responsibilities

Provide customer support for the company’s software applications by phone and email, answer questions, demonstrate features, and proactively check in with clients. Build positive client relationships, identify opportunities to help, and debug, triage, or escalate issues as needed.

Requirements

The role calls for strong spoken and written English, experience maintaining positive client relationships, and confidence communicating by phone, video call, and email. Candidates should be organized, detail-oriented, analytical, patient, empathetic, able to troubleshoot and escalate issues, and capable of learning software quickly while working independently and collaboratively.

Skills

Customer Support
Customer Satisfaction
Phone and Email Communication
English Communication
Organizational Skills
Attention to Detail
Analytical Thinking
Problem Solving
Debugging
Issue Triage
Issue Escalation
Time Management
Teamwork
Product Knowledge

Benefits

Flexible Work Environment
Reasonable Working Hours
Competitive Salaries
Ample Vacation
Summer Hours

Visa sponsorship

Not detected in the job text

Hiring contact email

jenny@dadavan.com

Keywords

Customer Support
Client Relations
Customer Satisfaction
Client Accounts
Phone Support
Email Support
Software Applications
Feature Demonstrations
Proactive Client Check-Ins
English Communication
Organizational Skills
Attention to Detail
Analytical Thinking
Problem Solving
Debugging
Issue Triage
Issue Escalation
Task Management
Deadline Management
Teamwork
Independent Work
Product Expertise
Indigenous Communities
Education
Health
Culture
IT Services
IT Consulting

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